Claimfront Claimfront

Account and data deletion

App: Claimfront

Developer contact: [email protected]

Last updated: 2026-09-01

How to request account deletion

Follow these steps to request deletion of your account and associated data:

  1. Send an email to [email protected] from the email address linked to your game account.
  2. Use the subject line: Account deletion request — Claimfront.
  3. In the message, include:
    • the email address you used to register or sign in;
    • a clear statement that you want to delete your account and associated data;
    • optional: your in-game nickname or player ID, if you know it (this helps us find the account faster).
  4. We will confirm receipt of your request by email.
  5. After we verify that the request comes from the account owner, we will delete the account and associated data.
  6. You will receive a final confirmation email when deletion is completed.

Typical processing time: we respond within 7 business days and complete deletion within 30 days after verification.

If you no longer have access to the registered email, contact us from another address and describe the situation. We may ask for additional information to verify ownership.

What will be deleted

When your deletion request is approved, we delete or anonymize the following data linked to your account:

You can revoke individual device sessions in the app (Settings → Devices) without deleting your whole account. Full account deletion removes all sessions and server-side data listed above.

What may be kept temporarily

Some data may be retained for a limited time after account deletion:

Data typeWhy it may be keptRetention period
Copy of your deletion request and our confirmation emailsproof of the request and support historyup to 12 months
Server and security logs (may include IP address, device/app version, timestamps)fraud prevention, security, and service stabilityup to 90 days
Anonymized or aggregated statisticsproduct analytics without identifying youkept without personal identifiers
Data we must keep by lawlegal or regulatory obligationsonly as long as required by applicable law

We do not sell your personal data.

Data on your device

Uninstalling the app or clearing app data in Android settings removes local data stored on your device (for example, saved sign-in tokens, device identifier used for session binding, and local preferences). This does not automatically delete your account on our servers. To delete server-side data, send a deletion request by email as described above.

Questions

For questions about account or data deletion, contact: [email protected]